Returns & Exchange.
We cannot refund or exchange goods due to the consumable nature of our products.
We stand behind the quality of our teas, so if something isn’t right, please notify us right away of any issues.
We will promptly issue a full refund if:
You receive the wrong items
The quantity is incorrect or
Your order doesn’t arrive (excluding incorrect address details).
We will arrange with you the return of the affected items.
We reserve the right to refuse returns that show signs of use, tampering or that do not meet the criteria listed above.
We’re here to help. If you have any questions, please reach out to us at contact@pangutea.com.au.